Ensure Your Team Represents You Professionally at Every Job Site.

Our Client Site Behaviour Policy Template is built specifically for Canadian pool service companies who need clear, professional, and legally compliant guidelines for how employees should act while working at client locations.

Whether you’re managing residential pool cleaning crews or commercial installation teams, this policy ensures your staff understands expectations around professionalism, equipment use, safety, and respectful client communication.

What’s Inside:
- Fully compliant with ESA, OHSA, and Canadian Human Rights regulations
- Written in clear, HR-approved language for easy implementation
- Customization notes throughout to adapt for your jurisdiction, business model, and team structure
- Covers conduct, dress code, substance use, equipment safety, mobile phone use, and more
- Includes guidance on disciplinary actions, policy enforcement, and legal alignment
- Designed for pool builders, maintenance contractors, and seasonal operators

Perfect for small businesses, this policy helps you prevent client complaints, protect your brand, and enforce expectations with clarity and professionalism.

Bonus: This policy pairs well with our Dress Code, Health & Safety, and Equipment Maintenance templates for a complete off-site employee conduct package.

Key Benefits:

✔ Protects company reputation during client visits
✔ Reduces risk of liability and workplace incidents
✔ Reinforces legal compliance and professionalism
✔ Easily editable in Word or Google Docs
✔ Perfect for team onboarding or policy handbooks

Who Should Use This?

• Pool cleaning & maintenance companies

• Pool construction & renovation businesses

• Seasonal service providers & subcontractors

• HR consultants supporting outdoor trades

File Format:

Digital Download – Editable Word Document (.docx) + PDF